A good executive assistant is like an air-traffic controller for your life.
Maria is an exceptional and integral part of the team in that she looks out and manages everything on our behalf because we often don’t have the bandwidth. She coordinates all the needs and demands of my life collectively, so there are very few, if any, collisions between the personal and professional.
A servant’s heart. This is the foundation for everything. A Rock Star executive assistant wants to serve—and not just your company or organization. A great EA wants to serve you. Whether the task is big or little, she promotes goals by providing the tools and insight to help you achieve your opportunities.
Master of the calendar. In business we live and die by the calendar. Deadlines, appointments, meetings, presentations, calls—the calendar is the flight plan that keeps all of these moving parts from crashing into each other.
Anticipating needs. She sees in advance what a principal needs and plans accordingly. If it’s lunch before a meeting, reports emailed to a client, whatever, she’s already seen the need and addressed it.
Willing to push back. A great EA keeps you from burying yourself. At any given moment when we are busy with commitments, obligations, and numerous client initiatives, it is easy to get overwhelmed. Because it’s her job—and she’s a Rock Star—Maria does know and will push back when we start to overcommit.
Creates and curates master systems. Whatever line of work you’re in, effective performance depends on a certain number of set preferences and procedures. What works best for you and your team? A Rock Star EA will document and systematize these things so you’re not always reinventing the wheel.
Communication skills. She facilitates communication in my growing organization, especially if I or one of our principals are bottlenecking things. Yes, we can get in our own way! She accelerates response times, is keeper of messages, and keeps things flowing.